1. How do I sign up?
Logon to your member account in Home Banking and click on Bill Pay on the menu bar. A window will be displayed detailing the registration process. You can also view our BILL PAY ONLINE DEMONSTRATION.
(Please be patient it takes a few moments to load.)
2. Who takes the money out of my account?
TVFCU withdraws the bill pay transaction from your share draft (checking) account.
3. When does the money come out of my account?
Bill pay transactions are withdrawn at approximately 5:00PM, Sunday through Thursday. Transactions are not processed on federal holidays.
4. What happens if I don't have enough money in my account to pay the payments I have scheduled?
If funds are not available to pay for the scheduled bill pay transactions, a non-sufficient fund fee will be charged to your share draft (checking) account. A notice will be mailed to you.
5. Am I going to be charged a monthly service fee?
TVFCU only charges a monthly service fee if a bill pay transaction was not processed during the prior calendar month. For example, if you have not processed a payment from April 1 st- April 30th, then a $5.00 service charge will be applied in May.
6. How do I get a copy of the bill pay disclosure?
A copy of the disclosure can be reviewed and/or printed by clicking on the “Disclosures” link located at the bottom of TVFCU’s home page.
7. Can I use bill pay to make my TVFCU Master Card payment?
TVFCU prefers that you transfer funds directly to your Master Card account through home banking.
8. Can I place a stop payment on a transaction that has already been sent?
If a bill pay transaction was processed by check, a stop payment can be processed, providing that the check has not cleared. Please contact TVFCU for assistance.
9. How do I tell if a payment was sent electronically or by check?
Under the Bill Pay menu in home banking, click on “Research a Payment.” Logon following the instructions provided. This will display the status of all your bill pay transactions.
10. Can I get a copy of the check that was sent to a payee?
Under the Bill Pay menu in home banking, click on “Research a Payment.” Logon following the instructions provided. On the right side of the screen, the status will be “Electronic” for items that were sent electronically. A check copy is not available for these transactions. If the status is “Not Cleared,” then a check was sent, but has not yet cleared. If a string of numbers is displayed, click on them. A front and back copy of the check will be displayed.
11. Why can a recurring payment not be scheduled on the 29, 30 or 31st?
February has 28 days, in most years. Therefore, if a payment were scheduled to recur on the 29, 30 or 31 st, the February payment would be skipped.
12. What if my personal information changes, such as my name, street address, or email address?
Click on the Bill Pay button and then account setup. Any information can be updated in this screen.
13. Is there a minimum dollar amount for a transaction?
Yes, anything under one dollar cannot be processed. Therefore bill pay transactions must be for $1.00 or more.
14. What is ACH?
ACH stands for Automated Clearing House. This is the channel that is used to process payments electronically, rather than by check.
